Posts Tagged ‘Town’

The BEAT CARES getaway food and model drive at Brentwood Town Centre photographs by Ron Sombilon Gallery (360)

March 2nd, 2016

Some cool FM Radio images:

The BEAT CARES holiday dishes and doll drive at Brentwood Town Centre pictures by Ron Sombilon Gallery (360)
FM Radio
The BEAT CARES holiday model & food drive @ Brentwood Town Centre

With your nice help and contributions we were in a position to raise over 0,000 in money, over 5,000 toys and over 8,000 fat of meals!

Proudly supportng the Greater Vancouver Foodbank, Salvation Army along with Lower Mainland xmas Bureau.

Photos by Ron Sombilon Gallery &

INSTALL the Overcome Cares Pictures…


Instagram, picture
FM Radio
Image by ivabellini
My Tumblr #photo: | Like on Instagram: by djmartisha – ??????, ?????? ? 21:00 ?? 22.00 ? ???? ? ????? ????? Megapolis 89’5 FM! ????? ??????? ?? ???? ?????????, ?.?. ????? ????? ???????! ????? ??? ????????? ??? ?? ????? 1951 ? ??????? “?? ??????”, ??? ?????? ????? ??? ????????????? (???? ???????????). ??????? ??????? ???????!/ Dear each, the next day from 9 to 10 p.m. I’ll have actually really a live broadcast on radio Megapolis 89’5 FM! I terribly require your help – would you lease send an SMS on 1951 saying “FM Marina”, you’ll obtain an SMS to confirm. Thanx you all ahead of time!!! #djmartisha #megapolis #megapolisfm #live #onair #air #broadcast #radio #???????? #?????? #??????? #???????? #morticia #music #djbattle #support #friends #30?????????????

The BEAT CARES getaway meals and model drive at Brentwood Town Centre pictures by Ron Sombilon Gallery (433)
FM Radio
The BEAT CARES getaway doll & meals drive @ Brentwood Town Centre

Along with your big help and donations we’d experienced a posture to improve over 0,000 in money, over 5,000 toys and over 8,000 pounds of dishes!

Proudly supportng the higher Vancouver Foodbank, Salvation Army along with Lower Mainland the holiday season Bureau.

Images by Ron Sombilon Gallery & PacBlue Printing

INSTALL the Beat Cares Images…


Radio | Posted by Victoria Addington

Image from web page 265 of “Report inside Pittsburgh transport issue, provided to Honorable William A. Magee, gran about the city of Pittsburgh” (1910)

February 19th, 2016

Various nice 92.9 photos i came across:

Image from web page 265 of “Report regarding the Pittsburgh transport problem, presented to Honorable William A. Magee, mayor associated with city of Pittsburgh” (1910)
Image by online Archive Book Images
Identifier: cu31924032485256
Title: Report about the Pittsburgh transport issue, presented to Honorable William A. Magee, mayor of the city of Pittsburgh
12 Months: 1910 (1910s)
Writers: Arnold, Bion J. (Bion Joseph), 1861-1942
Subjects: Street-railroads Local transportation
Publisher: Pittsburgh, Pa. [Republic Bank-note company]
Adding Library: Cornell University Library
Digitizing Sponsor: MSN

View Book webpage: Book market
About this Book: Catalog Entry
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Text Appearing Before Image:
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Operating RoundHeadway Trips Dead RouteFrom To Mins. Mileage Mileage Number3-05 6-29 10 5.60 2.32 1013-04 6-34 8 12.33 8.74 102 3-005-07 3-52 4-45 7-006-19 6-276-31 4-25 6-30 3-173-225-124-03 6-076-176-006-47 5-22 6-263-33 6^25 5-0612-58 6-008-07 3-06 7-364-30 6-30 2-532-422-423-052-432-432-582-481-543-194-003-514-262-50 1212612122.5 866 7.5 10 6 204 20 5-20 6-40 103-00 7-00 20 3-40 5-50 5-00 6-00 2-52 7-37 5-30 8-00 3-00 8-00 2-39 7-24 4-47 6-17 6-00 7-00 6-00 7-00 10107151515 4 10 15 686 .. 307-11 2.5 3-56 5-00 6-45 3-41 8-05 3-52 7-^02 3-58 7-42 4-22 6-34 3-09 7-45 3-04 7-10 3-06 7-06 15 4 io 5 12 6 5 12 15 3-00 8-13 20 60 10 3-02 6-17 7.53-11 6-41 10 10 15 151515 60151515720201520 20 5 10 6 6 6 6 12 12 12 12 6 4 15 10 15 5 15 5-00 6-00 3-20 9-00 5-00 6-003-30 8-00 7^27-427-426-357-337-338-257-418-126-197-007-566-417-55 10.289.8617.5813.9613.1816.988.93 10.209.13 10.09 14.57 12.06 12.92 9.34 8.69 12.55 24.28 1.70 2.14 7.75 4.48 6.75 4.98 6.60 14.18 13.66 oioi8.134.2

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Image from website 54 of “Illustrated catalog and handbook of treatments and tables regarding the Fales & Jenks ring-spinning framework for cotton” (1907)
Image by online Archive Book Images
Identifier: illustratedcatal00fale
Title: Illustrated catalog and handbook of treatments and tables concerning the Fales & Jenks ring-spinning framework for cotton fibre
year: 1907 (1900s)
Writers: Fales & Jenks Machine Business
Topics: Cotton equipment rotating gear
Publisher: Pawtucket, R. I. : The Business
Adding Library: Claire T. Carney Library, University of Massachusetts Dartmouth
Digitizing Sponsor: Claire T. Carney Library, University of Massachusetts Dartmouth

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Text Appearing Before Image:
7.36 9.20 11.05 12.27 14.73 34, 5.96 7.15 8.93 10.72 11.91 14.29 35 5.79 6.94 8.68 10.41 11.57 13.89 36 5.63 6.75 8.44 10.12 11.25 13.50 37 5.47 6.57 8.21 9.85 10.95 13.13 38 5.33 6.39 7.99 9.59 10.66 12.79 39 5.19 6.23 7.79 9.35 10.38 12.46 40 5.06 6.07 7.59 9.11 10.12 12.15 41 4.94 5.93 7.41 8.89 9.88 11.85 42 4.82 5.79 7.23 8.68 9.64 11.57 43 4.71 5.65 7.06 8.48 9.42 11.30 44 4.60 5.52 6.90 8.28 9.20 11.05 45 4.50 5.40 6.75 8.10 9.00 10.80 46 4.40 5.28 6.60 7.92 8.80 10.57 47 4.31 5.17 6.46 7.76 8.62 10.34 48 4.22 5.06 6.33 7.59 8.44 10.13 49 4.13 4.96 6.20 7.44 8.27 9.92 50 4.05 4.86 6.07 7.29 8.10 9.72 51 3.97 4.76 5.96 7.15 7.94 9.53 52 3.89 4.67 5.84 7.01 7.79 9.35 53 3.82 4.58 5.73 6.88 7.64 9.17 54 3.75 4.50 5.62 6.75 7.50 9.00 55 3.68 4.42 5.52 6.63 7.36 8.84 56 3.62 4.34 5.42 6.51 7.23 8.68 57 3.55 4.26 5.33 6.39 7.11 8.53 58 3.49 4.19 5.24 6.28 6.98 8.38 59 3.43 4.12 5.15 6.18 6.86 8.24 60 3.38 4.05 5.06 6.07 6.75 8.10 Constants 202.50 242.99 303.74 364.49 404.99 485.99 50

Text Appearing After-image:
TWIST GEARING TABLE FOR TWISTING TWIST GEARING TABLE 36 AND 39 TWISTERS CYLINDER 8 INCHES DIAM. WHIRL 1^ INCHES DIAM. Percentage OF Cylinder to Whirl 1 to 5.83 FRONT ROLL 1^ INCHES DIAM. FRONT ROLL EQUIPMENT 112 TEETH TWIST PER INCH Change Gears Cyl. 60 T. Cyl. 50 T. Cyl. 40 T. Cyl. 40 T. Cyl. 36 T. Cyl. 30 T. Jack SOT. Jack SOT Jack SOT. Jack 96T Jack 96 T, Jack 96 T. 16 11.;5 13.86 17.32 20.78 23.09 27.71 17 10.87 13.04 16.30 19.56 21.74 26.08 18 10.26 12.32 15.40 18.48 20.53 24.63 19 9.72 11.67 14.59 17.50 19.45 23.34 20 9.24 11.09 13.86 16.63 18.48 22.17 21 10.56 13.20 15.84 17.60 21.11 23 8.40 10.08 12.60 15.12 16.80 20.15 23 8.03 9.64 12.05 14.46 16.07 19.28 24. 7.70 9.24 11.55 13.86 15.40 18.48 25 7.39 8.87 11.08 13.30 14.78 17.74 26 7.11 8.53 10.66 12.79 14.21 17.05 27 6.84 8.21 10.26 12.32 13.69 16.42 28 6.60 7.92 9.90 11.88 13.20 15.84 29 6.37 7.64 9.56 11.47 12.74 15.29 30 6.16 7.39 9.24 11.09 12.32 14.78 31 5.96 7.15 8.94 10.73 11.92 14.30 32 5.77 6.93 8.66 10.39 11.55 13.86 33

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Washington | Posted by

The BEAT CARES getaway meals and doll drive at Brentwood Town Centre pictures by Ron Sombilon Gallery (418)

January 9th, 2016

several good Online Radio photos i came across:

The BEAT CARES holiday meals and doll drive at Brentwood Town Centre photos by Ron Sombilon Gallery (418)
on line Radio
The BEAT CARES vacation model & food drive @ Brentwood Town Centre

Together with your large help and contributions we had been capable of raise over 0,000 in cash, over 5,000 toys and over 8,000 weight of food!

Proudly supportng the bigger Vancouver Foodbank, Salvation Army as well as Lower Mainland christmas Bureau.

Pictures by Ron Sombilon Gallery &

INSTALL the Overcome Cares Photos…


Image from web page 992 of “QST” (1915)
on the internet Radio
Image by online Archive Book Images
Identifier: qstamer00amer
Title: QST
12 Months: 1915 (1910s)
Writers: American Radio Relay League
Topics: Radio Radio
Publisher: [Newington, Conn., etc., American Radio Relay League]
Adding Library: Internet Archive
Digitizing Sponsor: Internet Archive

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About any of it Book: Catalog Entry
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Text Appearing Before Image:
Fig. 2 — Simplified oscillator circuit from the T-QO.V hen using VFO, the crystal plug needs a shortingplug. Whenever crystal control is used, the VFO tuned cir-cuit could be regularly pull the crystal frequency slightlyand therefore zero in on a net regularity. by changing the display voltage into the driverstage, and PLATE and ANT tuning. The ANT tuning control is a lot more than meetsthe attention. Since a pi-network result circuit isused, there clearly was the conventional need for a comprehensive varia-tion in manufacturing capacitance. Inside T-90, thecontrol converts the rotor of a 150-MAf- variablecapacitor. From the far end of the rotor shaft thereis a pin that activates a spoke on a switch shaft a supplementary shield target was eliminated to showthe VFO storage space (reduced center). The hub andspokes inside center left drive the output-capacitorswitch shown in another photo. The spokes aredriven by an arm regarding shaft of this production tuningcapacitor within the reduced remaining.

Text Appearing After-image:
This close-up view of 6146 manufacturing phase shows theplate tuning capacitor and three chapters of tin-output inductor. once every revolution. Therefore every time the capaci-tor shaft can make a complete transformation, way more or lessfixed capacitance normally thrown on circuitvia the switch. This challenging little device can beseen in one of the photograi)hs. Whenever cr3Stal-contrull(il operation is desired.the crystals is changed from front part panelby getting rid of the crystal access home concerning the naneland plugging inside the desired crystal. When VFOoperation can be used, a shorting plug is needed inthe crystal socket. The oscillator circuit is shownin Fig. 2 — it is somewhat strange given that the VFOtuned circuit is employed to rubber the crjstal andjx»rmit its regularity become drawn slightly. Two power materials are about to be used withthe T-90. The APS-90 is really to be used within fi.xed-stationoperation and works through the 115-volt 6()-cycleline, and VPS-90 dildo offer is designedto furnish the required powe

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Please take note these photos are acquired from scanned web page pictures which could being digitally improved for readability – coloration and appearance of these illustrations may well not perfectly look like the initial work.

Image from web page 376 of “The concepts fundamental radio discussion” (1922)
Online Radio
Image by online Archive Book Images
Identifier: principlesunderl00unit
Title: The maxims underlying radio communication
12 Months: 1922 (1920s)
Writers: United States. National Bureau of Tips Ould, Richard Sheldon, 1889- United Says. Army. Signal Corps
Topics: Telegraph, Cordless Radio
Publisher: Washington, Govt. Print. Down.
Contributing Library: Internet Archive
Digitizing Sponsor: Internet Archive

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Text Appearing Before Image:
FiG. 197.—Double helix oscillation transformpr ; coils divided axially. cuited except when in fact needed to keep carefully the resist-ance connected with antenna circuit reasonable. ADJUSTMENTS OF TRANSMITTING UNITS. 373 162. Direct Coupled Transmitting Set,—Direct rather than in-ductive coupling- may he utilized between your shut circuit andthe antenna circuit, much like Fig. 200. (Direct coupling finished up being ex-plained in Sec. 119.) One inductance coil is all this is needed.By the associates shown, the maximum amount of or only a small amount associated with the inductance asdesired can be used in either circuit. To be able to tune to somewave leii.uths it might be necessary to have another coil in

Text Appearing After-image:
Fig. 198.—Hinged coil oscillation transformer. series in closed-circuit. Through the the main in-ductance that’s typical to both circuits a tiny part of thetotal inductances in circuits the coupling could be made asloose as desired. Since direct and inductive coupling arestrictly comparable, the conversation of just one pertains to both. 163. Comparison of Coupled and easy Antenna Sets.—In theplain antenna band of Fig. 194 the spark area is in series with theantenna. Hence the extra weight for the space exists and assists to 374 TRANSMITTING APPARATUS. end up in the decrement the radiated waves large. While highdecrement is good results in unique cases, as explained inSection 160, most commonly it is perhaps not desirable. In the event that spark gapis in another circuit, combined either inductively or directlyto the antenna, like in Figs. 195 or 200, the resistance of thespark room does not enter the antenna fat. Theresistance associated with the space is high, and that can never ever be changed muchunder practical opera

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Please be aware that these photos are obtained from scanned website images that’ll are digitally improved for readability – color and appear among these photos may maybe not entirely resemble the very first work.

Radio | Posted by Gertrude Brent

Town Mountain

July 21st, 2015

Town hill
Event on 2015-08-13 20:00:00

at Thursday Evening Americana Series in Washington Park
1230 Elm Street
Cincinnati, United States

Washington | Posted by admin

Old Town Boutique District Warehouse Sale

January 20th, 2015

Old Town Boutique District Warehouse Purchase
Event on 2015-02-07 09:00:00
February 07, 2015 – February 07, 2015
Times: From: 9:00 AM to 4:00 PM
Location: George Washington Masonic Memorial
Venue: George Washington Masonic Memorial
101 Callahan Drive
Alexandria VA 22301
Calendar Type: Main

Visit Website

The once a year, one-day shopping extravaganza featuring high-end boutique merchandise will likely be held at George Washington Masonic Memorial from 9AM-4PM.

Deal seekers will discover the most truly effective brands of clothes, shoes, precious jewelry, home furnishings and more up to 70 or 80 per cent off retail costs. Experienced purchase shoppers fall into line at the beginning of the early morning to have first grabs at top label merchandise.

at Grounds associated with the George Washington Masonic Memorial
101 Callahan Drive
Alexandria, United States

Washington | Posted by admin

Chatting Transition DC Town Meeting

December 23rd, 2014

Talking Transition DC Town Fulfilling
Event on 2015-01-17 09:30:00


Talking Transition DC Town Meeting

Saturday, January 17, 2015

9:30 AM – 3:30 PM   Doors Open at 9:00 AM

Walter E. Washington Convention Center

801 Mount Vernon destination, NW, Washington, DC 20001


During this time of change inside our city, it’s crucial that District residents come together which help produce a common vision for the future. Join us for an interactive, high tech Town Meeting that’ll assemble hundreds of residents from all eight wards to talk about the essential problems facing Washington, DC.

  • understand the different challenges dealing with our city
  • Help identify priorities the new Mayor
  • Talk in little teams with people from all areas of the District
  • Generate ideas about how we are able to make our town more effective

Mayor Bowser is likely to be attending town Meeting and all sorts of for the outcomes are provided directly along with her plus the people of the woman new administration.


Register by January 10th to guarantee your seat at the meeting! Go to to register or get more information.

Registration Options:



What are my transport/parking options dealing with the event?

The Walter E. Washington Convention Center is found between 7th and 9th roads and N Street and Mt. Vernon devote downtown DC, right across from Carnegie Library at Mt. Vernon Square.

PARKING You will find over 3000 parking areas in a three block radius for the facility. These areas are available on an initial come, first provide basis.

Metro. Yellow/Green line: Mt Vernon Sq/7th St-Convention Center install the Metro Map (pdf) · for routine.

at Walter E. Washington Convention Center
801 Mount Vernon Place NW
Washington, United States

Washington | Posted by admin

The BEAT CARES holiday food and toy drive at Brentwood Town Centre photos by Ron Sombilon Gallery (780)

June 17th, 2014

Some cool Online Radio images:

The BEAT CARES holiday food and toy drive at Brentwood Town Centre photos by Ron Sombilon Gallery (780)
Online Radio

The BEAT CARES holiday food and toy drive at Brentwood Town Centre photos by Ron Sombilon Gallery (764)
Online Radio

The BEAT CARES holiday food and toy drive at Brentwood Town Centre photos by Ron Sombilon Gallery (768)
Online Radio

Radio | Posted by admin

The BEAT CARES holiday food and toy drive at Brentwood Town Centre photos by Ron Sombilon Gallery (460)

May 2nd, 2014

Some cool Online Radio images:

The BEAT CARES holiday food and toy drive at Brentwood Town Centre photos by Ron Sombilon Gallery (460)
Online Radio

Young and beautiful surfer Nikki Van Dijk at Bells Beach Australia and Virginia Trioli.
Online Radio
Image by RubyGoes
I like Virginia lots.

Radio | Posted by admin

What kinds of annual events does your town have?

January 7th, 2014

Question by Cmeyer: What kinds of annual events does your town have?
I live in Spokane Washington and we have some fun annual events like Bloomsday is a 7 and a half mile run through our town. We have Hoopfest where the streets of downtown are filled with basketball games. We also have Pig out in the park where thy set up food stands through out our downtown park and they have live bands. What are some annual events that your town has?

Best answer:

Answer by Curtis F
Well i live in a little town called newport in the UK/west midlands, and we have a few fairs and fates through out the year but nothing special just the carneval rides and games but at the carneval we crown the king and queen of newport but each year it’s different. =]

Add your own answer in the comments!

Music | Posted by admin

Cape Town CPP Professional® & CPP Masters®, Sep 2-6, 2013

July 18th, 2013

Cape Town CPP Professional® & CPP Masters®, Sep 2-6, 2013
Event on 2013-09-02 09:00:00

The Certified Process Professional® (CPP) Program
(8 Levels) takes BPM Training to an entirely new level.

Become a Business Process Professional (CPP Master®) through learning and experiencing the most practical, successful and proven toolkit for process change

CPP Level 1, 2, 3, 4, 5, 6, 7, 8 – From Practitioner to Professional to Master to Champion
This premier WORKSHOP is designed for those seeking advanced professional skills in process management, process improvement, process alignment and innovation.
These are the Outside-In Advanced BPM Methods and Techniques that Deliver!

  • Uncover Process Improvement opportunities in just hours
  • Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment
  • Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
  • Innovate to compete, set the market trend and even dominate your industry
  • Release significant costs, improve revenues and enhance service immediately

The Certified Process Professional® program builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organisation today.

CPP Level 1: Monday 2 September
CPP Level 2: Tuesday
CPP Level 3: Wednesday
CPP Level 4: Thursday
CPP Level 5: Friday


A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group ( networks ongoing research.

Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.

Course attendees will learn how to:

  • exploit process management for triple crown* benefits with sustained high performance
  • develop performance metrics for end-to-end processes
  • link processes to enterprise business goal
  • coach and align people for performance and process management
  • improve business performance immediately (15-40% within 90 days) and
  • establish a method to sustain continuous improvement (ongoing annual improvements 15-40%)
  • achieve the tactical and strategic payoffs of process

*triple crown = reducing costs, enhancing service and improving revenues at the same time


  • Hands-on instructor-led WORKSHOP by world recognized Coach
  • All Materials electronically (for your own internal use) and online support
  • SIX BPM Toolkits (comprehensive templates and resources) to ‘take away’
  • Certification as a Certified Process Professional & CPP Master (CPP) Levels 1, 2, 3, 4 & 5 (Practitioner, Professional and Master)
  • CEMMethod(tm) and the associated SIX toolkits. 12 months license for distribution and updates
  • Membership in the world’s premier Process & Professional business club – Direct, Linked In (private groups) and Google communities.
  • Ongoing resources (videos, webinars, articles) and Annual Refresher (direct and via interactive webinar)
  • Unique one to one telephone support (dedicated telephone number)
  • Hard and softcopy of Outside -In The Secret. Steve Towers 2010 book that kindled the flame of Outside In.
  • Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 90 DAYS


LEVEL ONE – Introduction to Advanced Business Process Management – Process Optimization

Learn to Apply process diagnostics to existing processes, calculate causes of work and points of failure, and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organisation to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements.

  • Apply process diagnostics to any existing process or service.
  • Understand and identify moments of truth, breakpoints and business rules
  • Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process.
  • Calculate the points of failure causes of work performance factors then graph it on the maturity scales.
  • Identify actions that can be taken to improve the process.
  • Identify actions that will significantly reduce the process points of failure and causes of work of the process.
  • Identify actions that can be completed in less than 90 days (often much less).
  • Analyze the benefits versus cost (resource/time/degree of change) for each action
  • Clearly identify “low hanging fruit” – actions that require minimal investment versus return
  • Apply process diagnostics to a customer focused (SCO) process.
  • Determine the points of failure performance and causes of work performance process factors.
  • Conduct the risk assessment on the business and customer including
  • Identify actions that can be taken to improve the process.
  • Review the various techniques and approaches to improving process (useful internal materials), and
  • Understand and apply the Customer Expectation Management Method (CEMMethod) as an Advanced Process Management approach 

LEVEL TWO – Advanced Business Process Management – Process Alignment to Successful Outcomes

Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organisation to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to way exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

  • Understand the concept of Successful Customer Outcomes and review recent case studies of global champions.
  • Define Successful Customer Outcomes for any process, product or service.
  • Create the 7 step action plan for crafting Successful Customer Outcomes.
  • Develop the SCO mind map for any process, product or service.
  • Understand the substantive difference between customer wants, desires and needs.
  • Learn how to identify clearly customer needs and expectations (even when the customer doesn’t know it themselves)
  • Understand Current and Future State Process Models
  • Develop a Current State Process Model – individual, team and enterprise wide.
  • Utilise CPP Level One skills (learned on Day 1) in conjunction with the Customer Expectation Management Method (CEMM) and the Advanced Process Management approach to analyse the Current State Model
  • Assess the Risk factors (organisation and customer) identified in Current State Modelling
  • Develop the Risk Assessment Profile against a matrix of the 8 key factors that drive performance improvement
  • Prepare a Risk Assessment Profile that informs the Future State
  • Develop and substantiate an Action Plan to mitigate risks 


LEVEL THREE – Advanced Business Process Management – Process Innovation

Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.

  • Use Moments of Truth to build the Innovation Landscape foundation
  • Create the Process Innovation Landscape that can be used to support Strategic Goals
  • Uncover the untapped potential of the process to create market differentiation and market leadership.
  • Find the natural form of the process within the process
  • Create the Strategic Landscape of the process
  • Use the Strategic and Process Innovation Landscape to: Identify the best Tactical Action that can be taken on a process
  • Identify a Process Roadmap that takes us to a Market Leading position over time.
  • To leap the competition in a single bound (Superman Innovation)
  • Develop the principles to build an ongoing competitive Market Leader process profile that continuously resets the “market expectation.”
  • Create a Future State Model
  • Quantify business benefits of the Future State (typically double digit improvements to costs, productivity, revenues and service within 90 days)
  • Prepare the means to integrate CEMM and Advanced Process Management into the Strategic and Operational objectives of the organisation.
  • Understand Process Maturities and the use of the ORCA process audit approach.
  • Articulate the challenge of Evolving Process in conjunction with the 8 Omega approach.
  • Assess Process Maturity utilising various approaches including 8 Omega and ORCA.
  • Compile the Plan of Execution

LEVEL FOUR – Advanced Business Process Management – Performance Management

We explore and make our won the territory of Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:

  • Align your Performance Management systems to achieve Successful Outcomes
  • Integrate Balanced Scorecard and Strategy Maps with advanced BPM
  • Create an on-going Performance improvement culture enabled through BPM
  • Exploit process management for triple crown* benefits with sustained high performance
  • Develop performance metrics for end-to-end processes
  • Link processes to enterprise business goal
  • Establish the BPM Scorecard for the Organisation
  • Integrate Performance Management with BPM to create sustained success
  • Coach and align people for performance and process management
  • Establish a method to sustain continuous improvement (annual improvements 15-20%)
  • Harness process management to deliver successful technology deployments

LEVEL FIVE – Advanced Business Process Management – Integration & Implementation

CPP Level 5 brings it all together. Split into two sub sessions (a) Integration, we feature ‘bridging the business IT divide’ and integrating the sometimes disparate business functions into a cohesive ‘Outside-In’ delivery. In the second session (b) Implementation, we determine the most effective programme, project and team structures to successfully implement Advanced BPM.

Specific items covered include:

(a) Integration

  • The very latest research and challenges associated with deploying BPM successfully.
    Latest – Includes the SIX key questions you should ask when evaluating a
    business process management solutions vendor.
  • Integrate your current technologies with the 'outside-in' business perspective
  • Ensure the use of appropriate technology for delivering successful BPM
  • Create a mutual alignment of business and technology to deliver success
  • Create a framework to implement technology for innovative process improvements
  • Develop and reinforce business and technology alignment
  • Assess appropriate 'solutions' for varied business challenges
  • Implement a robust framework for solutions identification, introduction and assimilation into existing process architectures
  • Identify the skills and approach for best practice process technology delivery

(b) Implementation

  • Starting (or realigning), growing and sustaining Advanced BPM across the organisation
  • Developing the appropriate skillsets, team structures and roles
  • Growing the internal competence and implementing a robust development and process maturity system
  • Introducing (or consolidating) Process Ownership and Stake-holder Management
  • Advancing SCO frameworks to precisely identify Customers, their needs (internal and external), and the Outside-In Maturity Advance Framework(tm) (OIMAF)
  • Evaluating and Assuring cross business support for Advanced BPM from the top team to the front-line

LEVEL SIX – Enterprise BPM Strategy

Several exemplar case studies, practical exercises, toolkit and template takeaways plus a hard and soft copy of the latest book “Outside-In. The Secret of the 21st centuries leading companies”.

  • Aligning the core business processes with organization Vision & Mission
  • Understanding the key metrics that create the Enterprise BPM deliverables
  • Managing and maturing the key metrics to ensure success
  • Ensuring BPM is on the Top C Level suites radar
  • Unifying Enterprise BPM with Strategy explicitly and forever
  • Connecting the dots… linking everything to process
  • The Process Performance Landscape®
    includes Advanced application of Successful Customer Outcome Modelling,
    Moments of Truth, Breakpoints, Business Rules, Points of Failure
  • Enterprise Process Maturity modelling
  • The Organization Readiness & Competency Assessment®
  • The Enterprise BPM Scorecard
  • The Outside-In Strategic Business Model®
  • Customer Expectation Management Method®

Ensuring and Delivering  sustainable improvements from the ‘front line’ to the ‘board room’


LEVEL SEVEN – Enterprise BPM Leadership

Complimentary to Enterprise BPM Strategy we review the four key models of leadership for successful BPM

  • Lead Successfully through the engagement and drive of the key people and teams
  • Get lasting results through positive change focused on process, operational and strategic intent
  • Optimize performance at the individual, team and corporate level
  • Develop and Build powerful BPM teams that deliver results and exceed expectations
  • Implement 21st century rewards structures to motivate and reinforce effective behaviours and on-going delivery

Participants will also have the opportunity to engage in current research and exchange around a new book, in association with a Harvard Business School Associate, regarding the High Performance Organization (publication due mid 2012).

LEVEL EIGHT – Enterprise BPM Execution, Strategic and Operational Deployment

An Advanced BPM center of excellence (COE) is essential for organizations planning to adopt BPM across the enterprise. It has both a Strategic and Operational intent and provides a governance mechanism as orgnisations adopt ABPM and Outside-In. The evolution from functional/specialist (inside-out) to Enterprise wide and Customer Experience based processes (Outside-In) sees challenges in terms of standardization, scalability, performance and governance.

Ultimately the COE provides the means to mature the organisation beyond the industrial/information age mindset and embrace Next practice approaches. Advanced Organisations make real the mantra "The Customer Experience is the Process" and in doing so out perform those still locked into a 20th century, top to bottom left to right mindset.

This two day practical expose provides the approach, means and method to implement and develop a COE to ensure the enterprise is aligned and able to reap the benefits of Outside-In.

The CPP Champion has at their disposal the most comprehensive Strategic and Operational methods and tools available to ensure both individual and corporate success. Introduced in 2011 the CPP Champion will belong to an elite in their profession and is a vital resource for Enterprise and Outside-In transformation in the coming decades.



I'm writing to endorse Steve Towers' Certified Process Professional Masters program. It completely changed the way I think about a process. Steve taught us amazing secret techniques of process improvement.
The program provided me the ability to apply all the learnings immediately after the training.He's a very effective trainer with a wealth of knowledge to share. This is a must training for everyone who's interested in making a process better!
Maria T Ferreira AVP – Client Experience Process Improvement at Citi

Thanks for your time and the fantastic course, delivered in Auckland recently.
Looking forward to attending the CPP Masters in June – will see if I can bring some colleagues!!
Neal Ross, Chief Information Officer at Konica Minolta Business Solutions New Zealand Limited

The detail was very relevant and extremely well presented.
Steve is a great communicator and spoke extremely well.
Paul Botes, Standard Bank

Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.
Cindy-Lee Muller, Planning & Roadmap Manager, MTN (Pty) Ltd

The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.
David Mulovhedzi, DPSA (South Africa)

I did the CCP Masters 2 weeks ago and it completely changed my world. Since then things are going really fast within our organisation. The rest of the guys in our executive team are completely sold on the concept.
I am now taking the rest of the staff through some sessions. We plan to work on and optimise 6-10 key processes in the near future.
We are also:
 • Revamping our organisation structure to go to the "customer inclusive" model.
 • We are going away this weekend to re-think our business plan (which was based on old thinking)
 • We are actively considering getting rid of all our titles and silos in the organisation and only having "the  business we really are in" on the business cards.
 • We are completely changing the KPI model to only focus only on and rewarding for increase in revenue, cost savings, good service and most of all successful customer outcomes.
 • We have appointed a staff member to begin talking to clients and to start understanding and managing their expectations.

To be honest I did not think it would happen that quick.
Nachiket Gole, Chief Information Officer – PowerNET Computer Consultants, September 2010

…you've fundamentally changed the way I think about every process.
And inspired me to try Outside-In (OI) in all walks of life.
The first two levels should be included in educational curriculums (yes, even at the junior levels).
If everyone started applying OI, the world would be… where it should be.
Mahesh Mirchandani, CEO at BhumiTech

If you are looking to improve your own professional skills in business process management and
business process improvement, then I would recommend the Advanced Business Process Methods and
Techniques of the Business Process Professional programme by BP Group.
Stephen Nicholson, Certified Process Professional – Master, BPM Systems (see blog)

Excellent presentation, clear and concise. Absolutely Gripping
Devendra Maisnam , Business Analyst, National E-Health Transition Authority

"Thanks for what were excellent sessions last week.
I still find it incredible that in this conventional information and process rich world we live in
that we can look at what we do in a slightly different but totally logical way and the picture changes dramatically."
Charles Bennett, Managing Partner & Project Director at IBS Publishing

"Thanks to you for a fantastic mentoring programme … I am an Outside-In fan now !"
Jimmy Cuadra, Director Information Management, Akzo Nobel Paints, SIngapore

"I was struck with awe on the versatile yet practical experience that you shared.
Thanks for the wonderful session on CPP this week"
Syed Raashid, Specialist, RasGas Co Ltd. UAE

"Thanks again for the fantastic course and insights you provided."
Sean Schurmann,
Business Process Architect, Queensland Building Services Authority, Australia.

"Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again."
Craig Reid, Senior Business Analyst, Gen-I

"I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework."
Steve Melville, Director, Sun Microsystems, USA.

"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightening us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India

"Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida

"Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai
"Excellent – he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia

"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA

"I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team.
Senior Analyst, Investment Bank, London

“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
Mark Barnett , Director of Global Process Practice , ACN, Inc.

“Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."
Kenneth Mortimer, Principal , MBA & Associates Ltd

"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International

"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank

"We have collated the scores from the event and you came out as the most highly regarded."
Conference Producer, IIR International

"Excellent, owned the knowledge, made the presentations fun, wealth of knowledge and practical examples. Upbeat, well paced."
Booz Allen Hamilton, Washington

"Steve presents the whole arena of transformation in a lucid and pragmatic way. I can not overstate how much these insights and profound new understanding will change our organization and its approach to the market. You want my endorsement? You get it a gazillion times over. Thanks."
COO, Fortune 500 Company, Washington DC

“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director – Process Management

"…was so helpful. The ability of asking questions/having discussion after the days end was extremely good. I really appreciated the professional approach"
Telco Director, now CIO of CEU , Hungary

“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
Theo Priestley, Head of Business Process Management , Psingularity

“Steve is one of the most tireless leaders in the field of business process management. While there are lots of technical folks and vested interests in the field, Steve's leadership rises above the crowd. As co-founder of the not-for-profit Business Process Group, Steve has traveled the world spreading the BPM message to business leaders and front-line workers, alike.”
Peter Fingar, Industry Guru and author of many top selling Business books

“Transforming the planet , one person, one process, one organisation at a time”

Example Recent Clients

 A.W. Rostamani Holdings Co. (LLC)

at Lagoon Beach Hotel
Lagoon Gate Drive, Milnerton
Cape Town, South Africa

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